Fraud Statistics Jul 22 - Jun 23
In the 12 months to 30 June 2023 (FY23), fraud on payment cards increased 35.6%, to a total of $677.5 million, with the overall card fraud rate returning to near pre-pandemic levels.
In FY23, within the overall total:
- Card-not-present (CNP) fraud rose 33.8% to $608.1 million
- CNP fraud on Australian cards used domestically increased 14.4% to $313 million
- CNP fraud on Australian cards used overseas/via overseas merchants increased 63% to $295 million
- Lost and stolen fraud increased by 53.2% to $47.8 million
- Lost and stolen fraud involving Australian cards lost or stolen overseas increased 136% to $18 million
- Counterfeit/skimming fraud increased by 73.3% to $8.3 million
- Card-never-received fraud increased by 22.4% to $1.7 million
- Fraudulent application fraud fell by 12.9% to $0.7 million
- Other card fraud increased by 61.7% to $10.7 million
In FY23, spend on Australian cards totalled $1.055 trillion, a 15.4% increase over FY22.
The overall fraud rate was 64.2 cents per $1,000 spent, meaning the fraud rate returned to just below the FY19 (pre-pandemic) figure of 66.1 cents.
The end of FY23 marked the fourth full year of operation of the industry’s CNP Fraud Mitigation Framework. CNP fraud continues to account for 90% of overall fraud on Australian cards.
For further information, please see the media release. The fraud data tables are available below.
Payment Fraud Statistics Jul 2022 - Jun 2023Fraud Perpetrated on Australian Cheques and Cards
1 July 2022 - 30 June 2023 (Revised April 2024)
| Fraud Transactions | Total Transactions | Fraud Rates | ||||
| Number | Value | Number (millions) | Value (millions) | as % of total no. of transactions | as % of total value ($) of transactions | |
| Cheques | 558 | $4,128,337 | 25 | $289,966 | 0.0023% | 0.0014% |
| Australian-issued cards | 5,103,545 | $677,388,894 | 14,641 ^ | $1,054,199 ^ | 0.0349% | 0.0643% |
| Proprietary debit cards | 86,781 | $12,962,690 | N/A | N/A | N/A | N/A |
| Scheme credit, debit and charge cards | 5,016,764 | $664,426,204 | N/A | N/A | N/A | N/A |
| Total | 5,104,103 | $681,517,231 | 14,666 | $1,344,166 | 0.0348% | 0.0507% |
^ = Figures have been revised.
Cheque Fraud Perpetrated in Australia
1 July 2022 - 30 June 2023
| Category | Actual | Exposure | Recoveries* |
| On-Us Fraud | Transactions | Value ($) | Transactions | Value ($) | Value ($) |
| Valueless | 14 | $816,041 | 206 | $27,430,218 | $720,978 |
| Fraudulently Altered | 74 | $363,680 | 306 | $489,332,990 | $218,507 |
| Stolen Blank Cheque / Book | 390 | $1,647,744 | 1,626 | $11,008,129 | $2,415,962 |
| Originated Counterfeit Cheques | 35 | $158,108 | 101 | $914,278 | $30,070 |
| Non-originated Counterfeit Cheques | 22 | $219,065 | 94 | $3,590,091 | $219,282 |
| Breach of Mandate | 2 | $4,700 | 13 | $92,913 | $0 |
| On-Us Total | 537 | $3,209,338 | 2,346 | $532,368,619 | $3,604,799 |
| Deposit Fraud | |||||
| Valueless | 16 | $882,966 | 306 | $14,686,441 | $1,324,516 |
| Valueless - Kite Flying | 1 | $16,907 | 11 | $289,491 | $45,650 |
| Third Party Conversion | 4 | $19,126 | 439 | $3,786,106 | $972,333 |
| Deposit Total | 21 | $918,999 | 756 | $18,762,038 | $2,342,499 |
| Total | 558 | $4,128,337 | 3,102 | $551,130,657 | $5,947,298 |
* Data on the 'transactions' of recoveries is not collected.
“Actual” losses can relate to “Exposure” during an earlier period. This explains why, in some reporting periods,actual losses may exceed exposure.
Proprietary Debit Card Fraud Perpetrated in Australia
1 July 2022 - 30 June 2023
| Category | Transactions | Value |
| Debit Card Fraud – PIN Used: | ||
| Lost/Stolen | 17,030 | $2,996,492 |
| Never Received | 1,062 | $241,109 |
| Counterfeit/Skimming | 10,877 | $4,238,444 |
| Other | 5,551 | $1,699,413 |
| PIN Used Total | 34,520 | $9,175,458 |
| Debit Card Fraud – PIN Not Used: | ||
| Lost/Stolen | 36,578 | $2,225,994 |
| Never Received | 3,797 | $227,446 |
| Counterfeit/Skimming | 750 | $79,496 |
| Other | 11,136 | $1,254,296 |
| PIN Not Used Total | 52,261 | $3,787,232 |
| Total Debit Card Fraud | 86,781 | $12,962,690 |
Note: For fraudulent transactions initiated at ATMs, POS terminals and other devices, the above statistics incorporate all transactions where either "cheque" or "savings" was selected, regardless of the type of card used (that is debit card, 'combo’ card, scheme card etc). The number of fraud transactions does not represent the number of cards or consumers affected. Typically, multiple fraud transactions are made on a single card.
Scheme Credit, Debit and Charge Card Fraud
Perpetrated in Australia and Overseas on Australia-issued Cards
1 July 2022 - 30 June 2023
| Category | In Australia | Overseas | Total |
| Transactions | Value ($) | Transactions | Value ($) | Transactions | Value ($) | |
| Lost / Stolen | 280,253 | $24,265,121 | 125,654 | $18,277,995 | 405,907 | $42,543,116 |
| Never Received | 9,725 | $1,156,147 | 708 | $124,499 | 10,433 | $1,280,646 |
| Fraudulent Application | 1,617 | $619,221 | 423 | $91,890 | 2,040 | $711,110 |
| Counterfeit / Skimming | 4,854 | $1,545,871 | 6,443 | $2,455,099 | 11,297 | $4,000,970 |
| Card Not Present (CNP) | 2,340,492 | $313,030,143 | 2,224,078 | $295,094,595 | 4,564,570 | $608,124,737 |
| Other | 13,200 | $4,740,245 | 9,317 | $3,025,378 | 22,517 | $7,765,624 |
| Total | 2,650,141 | $345,356,748 | 2,366,623 | $319,069,456 | 5,016,764 | $664,426,204 |
Note: The number of fraud transactions does not represent the number of cards or consumers affected. Typically, multiple fraud transactions are made on a single card.
Fraud Perpetrated in Australia on Cards issued Overseas
| Category | Transactions | Value ($) |
| Lost / Stolen | 22,086 | $3,410,167 |
| Never Received | 1,586 | $186,400 |
| Fraudulent Application | 761 | $173,208 |
| Counterfeit / Skimming | 27,919 | $5,571,206 |
| Card Not Present (CNP) | 452,103 | $84,517,808 |
| Other | 7,368 | $1,823,360 |
| Total | 511,823 | $95,682,148 |
Note: The number of fraud transactions does not represent the number of cards or consumers affected. Typically, multiple fraud transactions are made on a single card.
