Fraud Statistics Jul 22 - Jun 23

In the 12 months to 30 June 2023 (FY23), fraud on payment cards increased 35.6%, to a total of $677.5 million, with the overall card fraud rate returning to near pre-pandemic levels. 

In FY23, within the overall total:

  • Card-not-present (CNP) fraud rose 33.8% to $608.1 million
    • CNP fraud on Australian cards used domestically increased 14.4% to $313 million
    • CNP fraud on Australian cards used overseas/via overseas merchants increased 63% to $295 million
  • Lost and stolen fraud increased by 53.2% to $47.8 million
    • Lost and stolen fraud involving Australian cards lost or stolen overseas increased 136% to $18 million
  • Counterfeit/skimming fraud increased by 73.3% to $8.3 million
  • Card-never-received fraud increased by 22.4% to $1.7 million
  • Fraudulent application fraud fell by 12.9% to $0.7 million
  • Other card fraud increased by 61.7% to $10.7 million

In FY23, spend on Australian cards totalled $1.055 trillion, a 15.4% increase over FY22.

The overall fraud rate was 64.2 cents per $1,000 spent, meaning the fraud rate returned to just below the FY19 (pre-pandemic) figure of 66.1 cents.

The end of FY23 marked the fourth full year of operation of the industry’s CNP Fraud Mitigation Framework. CNP fraud continues to account for 90% of overall fraud on Australian cards. 

For further information, please see the media release. The fraud data tables are available below.

Payment Fraud Statistics Jul 2022 - Jun 2023

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Fraud Perpetrated on Australian Cheques and Cards

1 July 2022 - 30 June 2023 (Revised April 2024)

Fraud Transactions Total Transactions Fraud Rates
Number Value Number (millions) Value (millions) as % of total no. of transactions as % of total value ($) of transactions
Cheques 558 $4,128,337 25 $289,966 0.0023% 0.0014%
Australian-issued cards 5,103,545 $677,388,894 14,641 ^ $1,054,199 ^ 0.0349% 0.0643%
Proprietary debit cards 86,781 $12,962,690 N/A N/A N/A N/A
Scheme credit, debit and charge cards 5,016,764 $664,426,204 N/A N/A N/A N/A
Total 5,104,103 $681,517,231 14,666 $1,344,166 0.0348% 0.0507%

 

^ = Figures have been revised.

Cheque Fraud Perpetrated in Australia

1 July 2022 - 30 June 2023

Category Actual Exposure Recoveries*
On-Us Fraud Transactions Value ($) Transactions Value ($) Value ($)
Valueless 14 $816,041 206 $27,430,218 $720,978
Fraudulently Altered 74 $363,680 306 $489,332,990 $218,507
Stolen Blank Cheque / Book 390 $1,647,744 1,626 $11,008,129 $2,415,962
Originated Counterfeit Cheques 35 $158,108 101 $914,278 $30,070
Non-originated Counterfeit Cheques 22 $219,065 94 $3,590,091 $219,282
Breach of Mandate 2 $4,700 13 $92,913 $0
On-Us Total 537 $3,209,338 2,346 $532,368,619 $3,604,799
           
Deposit Fraud        
Valueless 16 $882,966 306 $14,686,441 $1,324,516
Valueless - Kite Flying 1 $16,907 11 $289,491 $45,650
Third Party Conversion 4 $19,126 439 $3,786,106 $972,333
Deposit Total 21 $918,999 756 $18,762,038 $2,342,499
           
Total 558 $4,128,337 3,102 $551,130,657 $5,947,298

 

* Data on the 'transactions' of recoveries is not collected.

“Actual” losses can relate to “Exposure” during an earlier period. This explains why, in some reporting periods,actual losses may exceed exposure.

Proprietary Debit Card Fraud Perpetrated in Australia

1 July 2022 - 30 June 2023

Category Transactions Value
Debit Card Fraud – PIN Used:
Lost/Stolen 17,030 $2,996,492
Never Received 1,062 $241,109
Counterfeit/Skimming 10,877 $4,238,444
Other 5,551 $1,699,413
PIN Used Total 34,520 $9,175,458
     
Debit Card Fraud – PIN Not Used:
Lost/Stolen 36,578 $2,225,994
Never Received 3,797 $227,446
Counterfeit/Skimming 750 $79,496
Other 11,136 $1,254,296
PIN Not Used Total 52,261 $3,787,232
     
Total Debit Card Fraud 86,781 $12,962,690

 

Note: For fraudulent transactions initiated at ATMs, POS terminals and other devices, the above statistics incorporate all transactions where either "cheque" or "savings" was selected, regardless of the type of card used (that is debit card, 'combo’ card, scheme card etc). The number of fraud transactions does not represent the number of cards or consumers affected. Typically, multiple fraud transactions are made on a single card.

 

Scheme Credit, Debit and Charge Card Fraud
Perpetrated in Australia and Overseas on Australia-issued Cards

1 July 2022 - 30 June 2023

Category In Australia Overseas Total
  Transactions Value ($) Transactions Value ($) Transactions Value ($)
Lost / Stolen 280,253 $24,265,121 125,654 $18,277,995 405,907 $42,543,116
Never Received 9,725 $1,156,147 708 $124,499 10,433 $1,280,646
Fraudulent Application 1,617 $619,221 423 $91,890 2,040 $711,110
Counterfeit / Skimming 4,854 $1,545,871 6,443 $2,455,099 11,297 $4,000,970
Card Not Present (CNP) 2,340,492 $313,030,143 2,224,078 $295,094,595 4,564,570 $608,124,737
Other 13,200 $4,740,245 9,317 $3,025,378 22,517 $7,765,624
Total 2,650,141 $345,356,748 2,366,623 $319,069,456 5,016,764 $664,426,204

Note: The number of fraud transactions does not represent the number of cards or consumers affected. Typically, multiple fraud transactions are made on a single card.

Fraud Perpetrated in Australia on Cards issued Overseas

Category Transactions Value ($)
Lost / Stolen 22,086 $3,410,167
Never Received 1,586 $186,400
Fraudulent Application 761 $173,208
Counterfeit / Skimming 27,919 $5,571,206
Card Not Present (CNP) 452,103 $84,517,808
Other 7,368 $1,823,360
Total 511,823 $95,682,148

 

Note: The number of fraud transactions does not represent the number of cards or consumers affected. Typically, multiple fraud transactions are made on a single card.