The way in which consumers make payments is evolving at an increasing rate. This evolution reflects advanced technological development and growing consumer expectation for simplicity and speed to reflect their lifestyle.
The RBA’s 2019 Payments System Board Annual Report highlights that Australians are increasingly preferring to use electronic payment methods rather than cash. The report indicates that there were around 525 electronic transactions per person in 2018/19 - up from 235 a decade earlier. The decrease in cash transactions is reflected in the continued decline in ATM cash withdrawals. The 2019 PSB report shows that Australians made an average of 23 ATM withdrawals per person in 2018/19, down from 40 in 2008. In addition, the number of ATM withdrawals fell by 4% in 2018/19.
Consistent with this trend, figures from the RBA’s 2019 Consumer Payments Survey (CPS) published last week show that consumers are increasingly moving away from cash. In 2019:
Consumer Payment Methods Percentage share of number of payments |
|||||
|
2007 |
2010 |
2013 |
2016 |
2019 |
Cash |
69 |
62 |
47 |
37 |
27 |
Cards |
26 |
31 |
43 |
52 |
63 |
– Debit |
15 |
22 |
24 |
30 |
44 |
– Credit and charge cards |
11 |
9 |
19 |
22 |
19 |
Source: rba.gov.au
Unsurprisingly, as consumers increasingly choose digital payment options over cash, card payments continue to grow strongly. The 2019 CPS highlights that cards are now more frequently used than cash for all payments over $5. In 2019, the total number of card payments exceeded 10 billion (10.45) for the first time.
While cards had taken over from cash as the preferred payment option in 2016, the latest CPS indicates that debit cards are now the single most frequently used payment method. Debit cards accounted for 44% of all consumer payments, compared with 30% in 2016 and 15% in 2017.
Consumer payment behaviour is shaped by a number of influences, such as new channels, mobile technology and new products and services.
The strong uptake of digital payments in Australia can be attributed to a range of factors:
The share of cash-based transactions in the Australian economy is on the decline as consumers continue to choose digital payments. This trend is likely to continue with the growing adoption of digital payments and the NPP. Nevertheless, it is likely that cash will continue to be used as a fallback payment method and relied on by certain members of the community, and for certain types of transactions. The 2019 CPS found that while respondents aged 65 and over make cash payments less frequently than before, they still used cash for over half of their payments in 2019. Lower-income households were also found to use cash more often than those in the higher-income brackets.
The 2019 CPS concludes that “it will be important to consider the needs of people who prefer to pay in cash or continue to write cheques, and/or who do not have access to electronic payment options in the broader transition to electronic payments”.
For further information on the RBA’s 2019 CPS, please refer to link.